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Elina Zheleva

Passenger eXperience

Collection of articles from renown magazines and my own thoughts on passenger experience in air travel #servicedesign #designthinking #PaxEx #airtravel #airports #airlines

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    Travellab at Helsinki Airport - Diagonal - #sda15

    Travellab at Helsinki Airport - Diagonal - #sda15

    28 likes•4,344 views Service Development Manager Juha Vasko from Finavia and Kirsikka Vaajakallio and Jukka Wäänänen from Diagonal present Travellab. Travellab is model for rapid prototyping and idea ranking created for Finavia to improve the transfer experience at Helsinki Airport. The case is an …

  • https://www.finavia.fi/en/news-room/news/2014/travellab-is-seeking-still-more-new-services-for-helsinki-airport/

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    Elina Zheleva
  • #airline competition in Europe and the US. Europe wins this time. #PaxEx

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    Europe Shows Us Real Airline Competition - The Travel Insider

    Europe Shows Us Real Airline Competition - The Travel Insider

    A market split into many smallish shares is truly competitive. There was a time when critics lambasted Europe for having inefficient airlines and …

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